Frequently Asked Questions - Shipping

Yes, next-day delivery is possible from the date of your order, provided that your order meets these three conditions:

- Choose parts marked "Delivered as early as tomorrow".
- Order before 2 PM.
- Select an express delivery option.

Once your order is collected by the delivery company, you'll be notified of its dispatch and tracking number by email and/or text message.

To track your order, check the shipping updates in your customer account under "My Orders". Please note that it may take 24 to 48 hours for your parcel's tracking number to become active.

Free shipping is offered during our promotional campaigns on certain delivery methods.  

It may be applicable to certain specific products in our online catalogue.  

You can also take advantage of our offers by using our mobile application.  
Remember to check the conditions applicable to the current offers.

As soon as your order is collected by the delivery company, you'll be notified of its dispatch and your tracking number by email and/or text message.
Your parcel is on its way!

To track its progress, click on the tracking link in the dispatch email we sent you. This will take you to the delivery company's website.

Please note that the tracking information may take 24 to 48 hours to become active after dispatch.

You can also access tracking updates in your Customer Account under "My Orders".

Please check the estimated delivery times for the delivery option you selected at checkout.

You can track the delivery progress of your order by going to your Customer Account.

1. Check if your order has been dispatched or if it has been cancelled.
2. If your parcel has been dispatched, click on the delivery company's tracking link for detailed information on its journey.
3. If you notice any issues on the delivery company's website, please contact our Customer Service team, and we will investigate with the delivery company.

Sometimes, we need to deliver your order in multiple parcels due to the following reasons:

- Your order is too large to fit into a single parcel and requires multiple ones.
- Your order contains items from different suppliers or with different delivery times.

If you notice that your delivery is incomplete, please check in your Customer Account under "My Account / My Orders" to see if it was sent in multiple parcels.

Please reach out to our Customer Service team and include your order number.

You can let us know if you would like the product to be reshipped to you or if you would prefer a refund for the item's cost.

The reshipment of the new order or the refund, depending on your choice, will be processed upon receipt of the parcel back in our warehouse.

You will be informed by email at each stage of the handling of your request.